Lo recomiendo mucho. Es una ropa muy favorecedora, de calidad. El servicio es rápido y eficiente, el trato es directo, personalizado y amable y todo son facilidades si tienes cualquier problema con las tallas o quieres hacer una devolución.
Your order will be delivered within approximately 1 to 2 business days.with a maximum of 6 days if there is any unforeseen event, in which case we will inform you. .
Shipments are managed from Monday to Friday. If the order is placed on a Saturday, Sunday or holiday, it will be processed from the first operational business day.
During the holiday periods of Easter, Christmas and August or Sales and Black Friday, the delivery times of the orders may be altered, and may exceed the usual 6 business days of maximum delivery.
In order to know when your order is shipped, keep an eye on your email inbox. We will send you a confirmation when your order has been shipped.
Standard shipping costs are €3.95for the entire peninsula and in the case of purchases over €50 are FREE.
You can receive it at the address you choose (home, work, etc...)
In no case will orders be delivered to post office boxes or hotels.
Currently the items offered through this website are available for shipment to: Spain (except the Canary Islands, Ceuta and Melilla) and Portugal (except the Azores and Madeira).
Yes, the transport agency will send you an email with all the information regarding your shipment.
In case of not being able to make the delivery because you are absent, the transport agency will try to contact you and make a new delivery attempt the next day. After two failed attempts, you will have to contact the transport agency. If the delivery cannot be completed, the order will return to the warehouse of origin and a refund of the corresponding amount will be made.
You can always write to us at firstname.lastname@example.org so that we can provide you with contact information or help with whatever is necessary.
*Always remember to check your spam folder.
If you detect any incorrect information, contact us as soon as possible at email@example.com . This management can increase the delay in delivery between 24 and 48 hours. Do not forget to check all the fields well!
Returns & Exchanges
To make an exchange or return you must follow the following steps:
1. Order number. 2. Contact information. 3. Item/s you want to return or exchange and reason. 4. Time slot you prefer to collect your order. 5. If you have chosen the cash on delivery payment method, you must include an account number to make the refund.
In a period of less than 2 business days we will confirm the return of your order and we will set the date of collection of the package at your home, the agency will be in charge of picking it up and sending it to us.
Once it reaches us, we will check that all the items are in perfect condition and we will proceed with the corresponding refund. In the case of a change, once the order is received we will proceed with the shipment of the new articles.
- Returns. Returns in Tinta&Bariloche are free, our The goal is for you to shop at ease from home, with the confidence that you can try on the garments without compromise.
The transport costs added to the return of the articles will be borne by us as long as the product is in perfect condition and is returned from the same country to which it was originally sent.
- Changes: If you want to make a change of size or item, you have a free first change each time you place an order, the rest will have a cost of €4.95 that will be discounted at the time of making the refund.
*In case of exchange for a different item, it must have the same or lower PVP. If it is less, we will refund the difference. If the amount is higher, you will have to place a new order and we will refund the full amount.
- Defective or wrong item: If you make the return because the requested garment is not the one you received or has some type of defect, you must indicate this in the initial mail and you will not have to pay any cost for the return.
You will receive the amount through the same means you used to make the payment.
After approving the return (the items must be in perfect condition), you will receive a confirmation email indicating that the amount will be credited to your account in a few days, at most within a maximum period of 14 calendar days.
Remember that the credit card payment always depends on your bank.
Get in touch with our customer service department through firstname.lastname@example.org and we will solve the problem as soon as possible.
Once your order has been placed, you will receive a confirmation email. Remember to check the spam or junk mail folder of your email. If you do not receive it, contact our customer service department by phone +34 662 032 174 or by email email@example.com
Yes. By accessing your account you will be able to see the status of each order you have made. You can also contact our customer service by email by writing to firstname.lastname@example.org
At the bottom of our website you will find a short form to join our community and subscribe to our newsletter. Once you submit the form you will receive a confirmation email in your email. Remember to check your inbox and if you have not received it, contact us.