Once you have received your order, you have 30 calendar days to exchange or return the products you want, as long as they have the label, have not been used and are in perfect condition.
Items must be returned in their original packaging and must be properly protected in transit. You do not have to include a shipping label, we take care of everything.
To make a change or return send us an email to firstname.lastname@example.org indicating:
- Order number.
- Contact information.
- Item/s you want to return or exchange and reason.
- Time slot you prefer to collect your order.
- If you have chosen cash on delivery payment method, you must include an account number to make the refund.
In a period of less than 2 business days we will confirm the return of your order and we will set the date of collection of the package at your home, the agency will be in charge of collecting it and sending it to us.
Once it reaches us, we will check that all the items are in perfect condition and we will proceed with the corresponding refund that you will receive within a maximum period of 14 calendar days. In the case of a change, once the order is received we will proceed with the shipment of the new articles.
If the refunded amount is incorrect, you should contact our customer service department through email@example.com and we will solve the problem as soon as possible.
Cost for changes and returns:
Returns in Tinta and Bariloche are free, our goal is that you shop at ease from home, with the confidence that you can try on the garments without obligation.
The transport costs added to the return of the articles will be borne by us as long as the product is in perfect condition and is returned from the same country to which it was originally sent.
If you want to make a change of size or item, you have a free first change each time you place an order, the rest will have a cost of €4.95 that will be discounted at the time of making the refund.
*In case of exchange for a different item, it must have the same or lower PVP. If it is less, we will refund the difference. If the amount is higher, you will have to place a new order and we will refund the full amount.
- Defective or wrong item:
If you make the return because the requested garment is not the one you received or has some type of defect, you must indicate this in the initial mail and you will not have to pay any cost for the return.